Stuck Uninstalling Symantec Endpoint Protection Cloud: A Troubleshooting Guide

Symantec Endpoint Protection Cloud (SEPC) is a powerful tool designed to protect your PC from malware, viruses, spyware, and other potentially harmful software. However, sometimes uninstallation can become stuck, leading to frustration and lost productivity. In this article, we'll explore the SCCM EPP log files and their locations, as well as provide a step-by-step guide on how to troubleshoot and resolve common issues with SEPC uninstallation.

Understanding SCCM EPP Log Files

SCCM (System Center Configuration Manager) is a management platform that allows you to manage anti-malware policies and Windows Firewall security for client computers in your Configuration Manager hierarchy. One of the key features of SCCM is its ability to deploy and manage SEPC, which includes creating installation packages and scheduling tasks.

When uninstalling SEPC, it's essential to understand the different log files involved in the process. The most critical log file is the `SEPCDeployment.log` file, which is located in the `%ProgramFiles%\Symantec\Endpoint Protection Cloud\logs` folder. This log file provides valuable information about the installation and uninstallation process, including any errors that may occur.

Troubleshooting Stuck Uninstallations

If you're experiencing issues with uninstalling SEPC, there are several steps you can take to troubleshoot the problem:

1. Check the Log Files: Review the `SEPCDeployment.log` file for any error messages or warnings that may indicate the cause of the issue.

2. Verify Installation Package: Ensure that the installation package is correct and complete. If necessary, recreate the installation package using the SEPC dashboard.

3. Disable Scheduled Tasks: If a scheduled task has been created to run after reboot, disable it to prevent interference with the uninstallation process.

4. Manually Uninstall: Attempt to manually uninstall SEPC using the `SEPCDeployment.msi` file .

5. Reboot and Retry: Reboot the system and retry the uninstallation process.

Additional Tips

* When pushing out the SEPC client, ensure that you're replacing SEP v14 with the latest version of SEPC.

* If you encounter issues during the installation or uninstallation process, refer to the SEPC documentation for troubleshooting guidance.

* Consider creating a backup of your system before attempting to uninstall SEPC, in case any critical files are deleted during the process.

By following these steps and understanding the SCCM EPP log files, you should be able to troubleshoot and resolve common issues with stuck SEPC uninstallations. Remember to always refer to the official documentation for Symantec Endpoint Protection Cloud for detailed instructions and troubleshooting guidance.

Stuck uninstalling symantec endpoint protection cloud